Afrihost is absolutely clueless about service.

I have been a client for several years and service was great until I signed up for FIBRE. I have been complaining since installation that the line drops with no connectivity for several seconds. I have sent multiple emails requesting support and get responses back between 6 hours and 7 days later. Today I called and was told I number three in the queue and it will take 60 minutes. I then sent an SMS to call me. They called me at 21H30 tonight and asked if I checked that everything is correctly plugged in. Seriously!!!! I emailed the CEO and got an automated response.

"Thanks for contacting me - I will do my absolute best to get back to you. However, this is not always possible as I receive a huge influx of emails on a daily basis - So I sincerely apologise if I do not manage to reply personally to your email"