Afrihost is a ****! Most unhelpful to someone who is begging for assistance!!!!

Even giving a 1 star is too much. i paid for a 50mb line and am getting speeds bet 8mb and 17mb - for 2 weeks now. I have spoken to several agents at Afrihost. I was asked to plug my laptop to the ONT - my laptop doesnt have a port. Then I'm told that i need to buy an adaptor. I have explained to the agents that I'm not well, and am bedridden, i solely rely on my wifi. They tell me they cannot help - is this how Afrihost treats their customers? I've been with them for over 10 years - I am appalled that they treat their customers this way. My wifi speed is having issues from day 1 - at Kikuyu in Waterfall. what am i paying for if not good service? It is a basic right to ask for assistance - i have pleaded with the agents, but still nothing has been done. I was told that if they send Purple Forest out to me, i would have to pay the call out fee. This is absolutely unfair - i would never recommend that you go with Afrihost. They are extremely unhelpful and unreasonable