Afrihost is a joke

I was on the CellC 200gb LTE package and received a mail that staed I need to migrate. I never really responded to the mail, yet got migrated anyway. All good and well, received new MTN sim and router, find out we can use it so Friday got plugged in and no problems. Saturday evening is where the fun started. It is now the 3rd of December 2019, so by this evening I would be sitting without my internet for three days, my wife's business relies on the internet so she is losing alot of clients and businesses because of this. Trued contacting via WhatsApp, was spammed with messages stating they are experiencing a high volume of chat traffic and will get back as soon as possible. 16 and a half hours later I finally get to speak to someone, but being at work out of the country the responses take forever. Issue still not resolved, yet they are quick to take the money for the month if December. I am appalled by the lack of communication with their clients and the fact that they knew that the migrations were taking place, they should have been prepared for this. Who is going to reimburse me for days lost and my wife for business lost due to their incompetence?