Afrihost is a *****

I'm so disgusted in the service of Afrihost I received an SMS on Saturday 7/6/2025 stating that my fibre line has been connected this came as a shock to me because I had made an application if I'm not mistaken around March 2025 which was declined I then went onto their website and requested a call back which I did receive at 8:38am the consultant even confirmed on the line that this was an old application. I then questioned to say how could I be connected because on my side I'm not she then told me that it should be up and running in the next day or so and that I should send her a picture of the modem which I did, came Monday I was still not connected I sent an email request a call back no call received then Wednesday 11/6/2025 she calls telling me they not aware of the box I have can I contact the service provider I told her that I have no idea how this box works I requested that they rather send their technician to do the installation she said they do not send technician she was then meant to get back to me and then to my surprise this morning 12/6/2025 I receive an SMS and email that payment of R242.60 was not received in my account therefore I'm owing. What the hell am I owing for? Who authorised this debit? These people are a **** I need them to go back and listen to all my call conversation and emails and tell me what the hell am I paying for when I'm not connected they have the nerve to say my service has been disconnected WHICH SERVICE? I'm not a wealthy person I will not let they *****sters take the little piece of bread I have for my kids this is just wrong on every level totally wrong