Afrihost is ?

Wow! I’m not the type of person to complain but I feel that this service or lack of, from Afrihost has to be the worst. On the 26 of January 2019 I wake up to my router not picking up any service, so I wait for Monday morning to report the matter to Afrihost I call them and inform them about issue. They send me a form that I have to complete them send it back to them. Fill out form on Monday 28/01/2019 and send it back , on Wednesday 30/01/2019 call back to see the progress on the inquiry as I have not had any internet for the past 4 days. I’m told that they are still awaiting feedback. On the 1st of february they deduct they’re debit order for February but still no internet connection. Decide to call again on 2 of feb I’m told that I have to fill out form again, I let them know that I have filled it out before. I’m told I have to fill it out again. Which I did. I’m writing this review to let everyone else that don’t use Afrihost they service is the worst because as of today the 11 of February 2019 I still have not heard a thing from them and yes you have guessed it still NO INTERNET although they deducted they debit for February. Afrihost is ?