Afrihost irritation

I have had endless hassles with Afrihost, they have no clue of whats going on. i moved into a new place which the previous owner was with them and so i decided to sign up with them as well because the internet was already active by them at that address, made sense to me. after a few hassles with getting set up they advised me i need to do a migration from the previous owners name to mine, acceptable. I had asked them advice of getting a router as i did not have the correct one for the line and they said i do not have to worry they will issue me with one due to that Im "new" customer but if i cancel within 6 months then i will be liable for the costs of the router of R999.00 , acceptable. They said it will take up to 3 days to be up and running. After 9 days with no device and no access, after i had to call them again, they said no sorry i cant get a router due to the fact that its not a new service. when i told them what they said to me 9 days ago they just said sorry, after an argument of still no service (which was 'active' still from the previous owner and paid) i told them i dont see why we are battling so much to get a service, in that case please stop everything, im not interested in using Afrihost again. They said sorry about that and they will cancel the migration to my name. The day after i get a sms saying that the migration was successful and soon after i got a call from the delivery company asking where can they deliver my package from Afrihost, i told them it needs to go back to Afrihost as they told me i do not get one at all, that i need to get my own. I contacted Afrihost AGAIN and asked them why did they migrate the account when i said not to im not interested anymore? they could not answer me. . . The next morning they deducted R999 from my account for the router which i did not accept due to the cancellation, and i did advise Afrihost that i sent it back. I had to reverse the transaction with my bank because Afrihost did not know what was going on. So i told them, i did not get any service from you, all i got was a high phone bill from being over 9 hours on the phone with them just for them to understand i dont want anything from them due to the really bad service. They apologized AGAIN to me and said i dont owe anything. I requested several times to speak to a manager but they refused every time.

I am still battling with them, they are still deducting money from my account for 3 months now! I am tired! Just stop

This is the worst experience I have ever had from any company.