Afrihost internet connection.

One star is actually too much. So soon to be wife gets connected to Afrihost in November last year. There was a complication on the system about payment,contact was made and on Wats app messages, Miss Engelbrecht was told her account would not be suspended as she did ask and the proof is on the wats app messages,i wish there was a way one could post the message here on Hello Peter. In any event her internet was sorted and up and running. so to date,last month all is fine debt order went off no hassles, end of last month and the begining of this month for whatever hiccup on the system it cancelled her connection. on day 6 of this month they still have her going from pillar to post to reconnect,. i suggested that she cancel with Afrihost as their non existant service and *********** help just frustrates a person. they know good and well that due to covid-19 kids need to study online. Daughter is studying on line for varsity and son for his matric ,but this does not deter the Afrihost non existant service. Miss Engelbrecht has tried to cancel but they are hindering her from getting a new service provider as they hold the line and are delaying it to be put back into the pool for another service provider to get them all up and running. Please anyone who thinks of using this service,our advice is stay away even if their packages seem to good to be true because they probably are. they have not even suggested any compensation for the days lost with not internet. they call it a re connection here is the ref no they used Subject: RE: [#UEF-***2]: Re connection. not sure how we can get to release the line now and not in 48 hrs or even as was said 30 days. Pathetic service pathetic response and a generally pathetic company with *********** staff. This was supposedly escalated to the fibre team Ref-MCH-***3