Afrihost installation abomination

My wife and I paid the upfront fees in the beginning of the month, they said it would take a few days to come out and install which is reasonable. However, today, a man came and checked the lines in the road then said to us ok all done and ready for the guys to set up. He leaves, 30 mins on a other van pulls up to do installation. They unpack, and the one opens the line hole outside infront of the house. He then says they can do anything until they install a box. Apparently the first guy supposed to do that. So now they saying our house don't have a box. And they need to wait till there's a box cause that's how they connect fibre. Then they check all the houses down my road and all the houses have boxes besides mine! Which they say is odd. Anyways, now they saying they want to do a Pre install but the internet won't work until the box is installed outside which the Civils do and that takes another 3 days for them to come out. It's so hard to get hold of afrihost, apparently I must wait till next week. So you must pay your money upfront for a full month, then you must wait 2 weeks for them to service you. I am nervous going into this business arrangement with Afrihost if it starts off like this, very unorganised and no communication between themselves , their staff and clients. Their own staff , the guys working here right now at this very moment can't even get hold of their managers and office. Really? And this is from a pay upfront service provider. First pay and we will service you. I didn't know it's device me and YOUR own time