Afrihost - initial impression left much to be desired

After a long search I settled on Afrihost as my new provider because of the good reviews online - unluckily for me, two days in I am left hanging

Firstly the line was connect, when i ask where the router is, i just got a reply: dont know - you will have to phone them

Day later i get a invoice for courier of the router before i even have the router.

Left to my own devices I started connecting everything only to find out that the router is not turning on.

I phoned customer service, after explaining to the lady that "yes i did try other outlets before i phoned you" she said she will make arrangements for the courier to bring me a new router when they pick up the new one - which you would expect. She explained that they will have to bill me again for the courier but will credit me once the unit is tested, which i was fine with - 10 mins later i got the invoice.

This morning i get a pro-rata charge for my fibre - still sitting without a router and still not communication received when delivery will happen.

Have spend over R500 on data for my work i enquired via the whatsapp line what the status of my router is, suddenly i got a different answer.

Now the old router needs to be picked up and tested and only after that happens i will get a new one

So, here i am left dumbfounded, out of pocket have to spend money on data to use my phone as a hotspot, while being billed for fibre i dont even have access yet and being **** to by customer support

"Apologies for inconvenience caused" does not solve problems - service delivery does

Really bad start Afrihost...