Afrihost incorrect advice

I am highly disappointed with the service received from Afrihost. About 2 months ago I requested to cancel my service on one of my Fixed wireless packages (Cell C). I called the call center and spoke to a gentleman regarding this request. I also asked him if there will be a cancellation fee as I could not recall when I joined. The consultant confirmed that there will be no cancellation fee as I have passed that phase. I even asked him to check and reconfirm and he assured me. I then noticed a debit order of R1000 going off. I called to investigate and even requested recordings. It’s been almost 3 weeks and I have not had anyone follow up with me regarding this matter. Are your calls not recorded? And I need my refund. Please settle this matter for me.