Afrihost Inconvenience and Low Capacity

Afrihost inaccessibility via phone is a problem especially when their system is faulty. They stopped their service suddenly for all 4 of our companies today without prior warning. We had been transacting with them in this month and settling outstanding balances of less than R50 as were upgrading packages. Suddenly we were told of a failed debit order and then an email followed apologizing for the miscommunication. I tried settling this on clientzone but it said my bank limit was exceeded. I did an eft from fnb to standard bank and send proof of payment on whatsapp. A Clinton G who was communicating with me on WhatsApp, the only means to reach Afrihost was adamant I had to wait until the money reflected in their account despite that it was 4 companies being affected and that the fault was on Afrihost's side for not being able to immediately settle on their platform. He also failed to escalate my inquiry. Our 4 companies are unable to do business on email and internet even though we have settled and have always done so for the past 4 years. It's sad. Maybe it's time to look for alternative service providers.