Afrihost incompetency and horrible customer service!!!!

I relocated home late 2025 and requested Afrihost to relocate the line to the my new address. A technician was sent to my house but was not able to complete the line relocation. As a contingency plan I made an arrangement to pay the previous owner to connect to their line while I sort out the line issue. Afrihost however continued to charge me for services that I could not access. I logged another query last month and they have deducted about R2500, sent their technician 4 times and I AM STILL NOT CONNECTED!!!! I have been sent from pillar to post and feeling very frustrated!!!!! I have contacted their whatsapp line and support call center and been **********!!!!