Afrihost incompetence

After a week of constant communication, frustration and payment I'm still unable to watch Netflix on my smart TV using Afrihost. I have spent over 6 hours on WhatsApp and calls with both Afrihost and Vumatel. Afrihost says it is a fault on the line with Vumatel and Vumatel explains it's an application issue on the router on Afrihost side. I have been sent up and down, logging in and out, refreshing and restarting, running tests on my laptop, even connecting to my old wifi with absolutely no success. Afrihost agents don't seem to know how their system operates and can not solve the issue. If they bothered to send out a technical person instead of requesting the client (myself) to do their job for them this could have been resolved. Now a week later and I'm referred once again to go back to Afrihost. Why should I even bother. I'm not spending another 2 hours on the phone doing their job for them. Time to look for a different service supplier