Afrihost incompetence

I have Afrihost as my ISP I was on mitchels fibre and upgraded to higher package I was then advised I will have no down time once I migrate to Vuma. I have all evidence on my phone as per the correspondence I had with the agent.I was advised to cancel my mitchel fibre line by the agent Gift l. I did as I was told. I told Gift I cannot afford to have down time as I work from home. He said I will need to then activate my service on Vuma in November as mitchels don’t have a 40mg line, but I will have to cancel mitchels fibre. I called today and was told I will be offline for a week as discussed by a different agent Dino M (ticket number bhz-***1) I explained what I was told by the previous agent that I won’t have downtime. She put me on hold and she then told me if I make payment my line will be activated in a few hoursI made payment. She said I should call the Center and ask whether they recieved payment and I will be live in a few hours. I then called back and was on the call with another agent. I would like to escalate this matter, as the agent was of no help she put me on hold until the call Center closed. And I could not call Afrihost back. I made payment I lost a days work of income due to Afrihost agent’s incompetence. I want Afrihost to resolve my issue as I will be complaining on all social media platforms.