Afrihost ignoring

Our ADSL lines where ****** two times this year. We log a call at Afrihost, they log a call to Telkom. Thats it. Any follow up or updates on progress of downtime (not that we knew at the time what was wrong) have to be done by ourself, the client. Although the ADSL line is bundled, Afrihost does not follow up with Telkom on progress.<br> <br> And when asking questions on the poor follow up support we just get ignored.<br> <br> This is the second such issue this year.