CI
Clare I

1 reviews | Active since Oct 2014

16 Nov 2015, 08:05

Afrihost, I would not recommend you to my worst em

I have been a happy Afrihost client for many years. However this abruptly changed last week.<br> <br> I changed my Internet service provider for my mobile phone to Afrihost a few months ago, and immediately my data usage doubled I was told that this was due to my having a faster, more powerful phone.<br> <br> Last Wednesday to Friday I apparently used up over 2 gigs of data, which is not possible, as I spent a lot of time in areas in which my phone was connected to wifi.<br> <br> On Friday I called Afrihost, and the consultant said that he would get a Data Consultant to get back to me, which never happened!<br> <br> On Saturday I decided to try another service provider, and low and behold, I used up a tenth of what I has used when using my Afrihost data, despite using my phone a lot more.<br> .<br> After Afrihost's lack of service, I am in the process of changing service providers to Axxess.<br> <br> Nice one Afrihost, with this level of service you are bound to lose all the customers that you have built up over the years.<br>

0
Replies (1)
Afrihost.com
Afrihost.com's reply16 Nov 2015, 14:20
Official
Hello Cl.areqs,

We are sorry to hear about your issues regarding data usage.

We keep detailed records of data usage per session which our clients can view in their ClientZone. This can be viewed under Connectivity > your data Product > Find Out More (under Account Overview).

If you have any further queries in this regard, please feel free to contact us on *** and we'd be happy to provide you with more information.

Regards,
The Afrihost Team