Afrihost Hosting Issues Costing My Business – No Resolution After Days of Downtime

I have been struggling with severe website and email service issues on Afrihost’s shared hosting since Saturday, 5 July 2025. My website https://www.gemsforhealing.co.za loads extremely slowly, often returns errors such as 503 Service Unavailable, no HTTPS certificate, error establishing a database connection, or doesn’t load at all. Even the Afrihost email portal frequently fails to load or times out.

Despite reporting this issue through multiple support tickets and emails, I have received contradictory responses. First, I was told there was no issue. Then later, it was acknowledged that there was indeed a server problem. On top of that, when checking server stats myself, the disk usage was at 94%, which is alarmingly high — yet support insists this is “not an issue.”

Every time I think it’s resolved, the problem comes back. Last night, the site suddenly worked perfectly after 10 pm — this morning, it’s back to a crawl. This is clearly not a website optimisation issue — I’ve cleared caches, optimised plugins, and worked with my developer. This is a server-side issue that Afrihost is not resolving transparently.

I’ve lost clients and sales due to this unreliability. What am I paying for if I can’t rely on the most basic hosting functionality? There are many similar complaints on social media and Downdetector (showing up to 90% issues today alone), yet Afrihost continues to downplay or ignore the scale of the problem.

I am demanding: A proper explanation and resolution

Clear confirmation of what caused the instability

Compensation for the business impact

Or help migrating off this unstable server

Afrihost, please stop brushing off paying clients and start delivering the service we are charged for.

Sophia Haupt