Afrihost horrible support and frequent fibre outages

Our internet has been out twice in the last 30 days and even when we have internet it is a bit unstable of a connection. Both times with outages the support was very slow and you need to chase them just to get a response.

First outage I only got a response from support after the issue was fixed which was hours after the ticket was submitted.

Now we have an outage on a Sunday, 3 hours after I submitted a ticket I still have not received any response. I also tried calling them which an automated message said to whatsapp them, and when whatsapping them they just have another automated message directing you to a faq page which is no help at all.

We had a number of issues in the past with them as well. They increase your charges without even letting you know, and their technicians that connected the fibre also stole our old wifi router