Afrihost horrible service

This company has no moral fibre left. Its been 4 days going back and forth after paying for our wifi. Day 1 we pay and call, told to wait 2-4 hours.No wifi. Day 2 we call and whats App were told to wait for a turn around time of 12 hours. Still no wifi. Day 3 we call and whats App and were told to wait at least 24 hours. After holding the line for a good 31 min to speak to a manager they drop the line. Day 4 we call and assured wifi will be up and running when we get home, and still NOTHING. We call in the evening and answering machine says office is closed. WhatsApp says all agents offline. NO WIFI

Email agent by the name of Ngcebo G replies to our complaint with suggestions of disconnecting ONT and router, it does not work. I reply to them that it does not work. He has the audacity of suggesting connecting LAN, which in turn does not work!!!

How difficult would it be to send out a technician? Paying for a service that does not work is tatamount to *****ing.

I am defeated!