Afrihost holding Reseller account hostage over internal 3-day migration delay.

I am a Reseller with Afrihost (Account A***) and am currently being double-billed due to their own technical delays. I migrated 11 domains from Shared Hosting to a Reseller server, a process I was told would be "overnight". Instead, the migration took three days (April 29 – May 1, 2026), which pushed the process into a new billing cycle.

Despite following staff instructions to wait until the migration was complete before "parking" the domains, I have been charged R1,079.00 for Shared Hosting services I no longer use. When the migration finally finished on May 1st, Afrihost immediately suspended my account for these "arrears," effectively locking me out of the system and preventing me from performing the very downgrades they are now demanding.

I have paid the R510 for the active Reseller service, yet the Head of Accounts (Wendy) refuses to acknowledge the service failure or the technical lockout. This is a clear case of double-billing for a single resource due to internal ISP delays.