1 reviews | Active since Jan 2026
AFRIHOST - HOLDING MY LINE HOSTAGE, NO SUPPORT FROM ACCOUNTS DEPARTMENT AND THE PROCCESS DEFIES LOGIC. WHEN CUSTOMERS ARE WILLING TO PAY FOR FAIR USAGE - IS THIS A BUSINESS BUILT ON ********* PRACTICES AND WHY DOES ONE ACCOUNTS PERSON GRANT THE PROFORMA A
I am an extremely disappointed and now officially disgruntled customer - I have been a customer of Afrihost for over 8 Years! I have recommended you to my family! For the first time ever, my customers have not fully paid me in December and I have had to see my business crumble around me as everyone celebrates "Dezemba". Yes we have small claims court but that takes time! This brings me to my point, you suspended my internet on 5 Dec 2025 - but insist that I am liable to pay for the remainder of December, and if I don't simply do it, my fibre line is basically held hostage for I cant go anywhere else?! I escalated this matter on 15 December via your chat line on Whatsapp, I am still waiting for a // Leryl Abrahams <***> to get back to me! Then yesterday, I took it upon myself to call the ACCOUNTS DEPARTMENT - a very helpful gentleman took my details, and at first he said the reason why I still needed to pay was because the service gets invoiced for November in December... I then said to him but why then does your invoice refer to from 01 Dec to 31 Dec on the actual invoice and that I want a pro forma, following a very lengthy call and being escalated to his supervisor it was said to me on the telephone - PLEASE CHECK YOUR RECORDS, THAT I WAS GOING TO BE GIVEN THE PROFORMA INVOICE REQUEST, I.E ONLY CHARGED FOR THE DAYS YOU DELIVERED A SERVICE. Now, with this in mind, I was told to send an email to *** to finalize this matter.
However, I received a response on email (from clearly a different person) which basically IGNORED HALF OF MY EMAIL REQUEST, and upon then escalating this very SHODDY SERVICE received from your email service clerk, called again today - to be handed over to a Noledi and her manager George, who honestly not only is not willing to assist - nor understand that YOU CANNOT CHARGE CUSTOMERS FOR A SERVICE YOU DID NOT DELIVER AND THAT I AM HAPPY TO PAY FOR THE 5 DAYS, AND ONLY THE 5 DAYS - Noledi honestly should not be in accounts / customer service for instead of understanding the request her response was " Everyone will tell you the same - so why escalate this" ... so what now? Must I escalate this to the company CEO, the Ombudsman? the National Consumer Commission? It is grossly unfair and quite frankly ***** - you delivered no internet from 6 Dec but I must be charged for it?
I have recommended you to my family!
For the first time ever, my customers have not fully paid me in December and I have had to see my business crumble around me as everyone celebrates "Dezemba". Yes we have small claims court but that takes time! This brings me to my point, you suspended my internet on 5 Dec 2025 - but insist that I am liable to pay for the remainder of December, and if I don't simply do it, my fibre line is basically held hostage for I cant go anywhere else?! I escalated this matter on 15 December via your chat line on Whatsapp, I am still waiting for a // Leryl Abrahams <***********> to get back to me! Then yesterday, I took it upon myself to call the ACCOUNTS DEPARTMENT - a very helpful gentleman took my details, and at first he said the reason why I still needed to pay was because the service gets invoiced for November in December... I then said to him but why then does your invoice refer to from 01 Dec to 31 Dec on the actual invoice and that I want a pro forma, following a very lengthy call and being escalated to his supervisor it was said to me on the telephone - PLEASE CHECK YOUR RECORDS, THAT I WAS GOING TO BE GIVEN THE PROFORMA INVOICE REQUEST, I.E ONLY CHARGED FOR THE DAYS YOU DELIVERED A SERVICE. Now, with this in mind, I was told to send an email to *********** to finalize this matter.
However, I received a response on email (from clearly a different person) which basically IGNORED HALF OF MY EMAIL REQUEST, and upon then escalating this very SHODDY SERVICE received from your email service clerk, called again today - to be handed over to a Noledi and her manager George, who honestly not only is not willing to assist - nor understand that YOU CANNOT CHARGE CUSTOMERS FOR A SERVICE YOU DID NOT DELIVER AND THAT I AM HAPPY TO PAY FOR THE 5 DAYS, AND ONLY THE 5 DAYS - Noledi honestly should not be in accounts / customer service for instead of understanding the request her response was " Everyone will tell you the same - so why escalate this" ... so what now? Must I escalate this to the company CEO, the Ombudsman? the National Consumer Commission? It is grossly unfair and quite frankly ***** - you delivered no internet from 6 Dec but I must be charged for it?
I have recommended you to my family!
For the first time ever, my customers have not fully paid me in December and I have had to see my business crumble around me as everyone celebrates "Dezemba". Yes we have small claims court but that takes time! This brings me to my point, you suspended my internet on 5 Dec 2025 - but insist that I am liable to pay for the remainder of December, and if I don't simply do it, my fibre line is basically held hostage for I cant go anywhere else?! I escalated this matter on 15 December via your chat line on Whatsapp, I am still waiting for a // Leryl Abrahams <***********> to get back to me! Then yesterday, I took it upon myself to call the ACCOUNTS DEPARTMENT - a very helpful gentleman took my details, and at first he said the reason why I still needed to pay was because the service gets invoiced for November in December... I then said to him but why then does your invoice refer to from 01 Dec to 31 Dec on the actual invoice and that I want a pro forma, following a very lengthy call and being escalated to his supervisor it was said to me on the telephone - PLEASE CHECK YOUR RECORDS, THAT I WAS GOING TO BE GIVEN THE PROFORMA INVOICE REQUEST, I.E ONLY CHARGED FOR THE DAYS YOU DELIVERED A SERVICE. Now, with this in mind, I was told to send an email to *********** to finalize this matter.
However, I received a response on email (from clearly a different person) which basically IGNORED HALF OF MY EMAIL REQUEST, and upon then escalating this very SHODDY SERVICE received from your email service clerk, called again today - to be handed over to a Noledi and her manager George, who honestly not only is not willing to assist - nor understand that YOU CANNOT CHARGE CUSTOMERS FOR A SERVICE YOU DID NOT DELIVER AND THAT I AM HAPPY TO PAY FOR THE 5 DAYS, AND ONLY THE 5 DAYS - Noledi honestly should not be in accounts / customer service for instead of understanding the request her response was " Everyone will tell you the same - so why escalate this" ... so what now? Must I escalate this to the company CEO, the Ombudsman? the National Consumer Commission? It is grossly unfair and quite frankly ***** - you delivered no internet from 6 Dec but I must be charged for it?