Afrihost - herocious service

<p>We have been struggling with our ADSL line since November 2015. between Telkom and Afrihost we seem to be stuck. both parties blame the other party. We have escalated this. Telkom doesn't want to cancel this line because it's managed through Afrihost. On 25 May i spoke to Warren at Afrihost and he promised that he will have someone on this at all times. He also said that should I have any problems, i need to contact him directly. When I phone, I get told that he does not take calls. The line is still not working after numerous more calls. This morning i phoned, asked to speak to a manager, gave my reference number and was put on hold for 37 min without anyone coming back to me. They eventually cut me off. During this time I contacted them on my Cellphone. I was told that someone will contact me immediately but to no avail!!!! They refuse to credit us for the months that we could not use our internet untill the problem has been resolved but the problem does not get resolved. </p>