Afrihost help desk useless!

Ref: [#QEN-***4]: Internet down? Called, 10min before support answered. Rep had me hold 15min, said he would phone back, didn't. WhatsApp help over 30 min before someone responded. Eventually found out AFRIHOST did something that caused my fibre line provisioning to be lost. Slow responses, no one expediting. Can't work. 4 hrs down already. When AH works things are all good, their help desk service is terrible! Quite unacceptable!