Afrihost has the worst service and products

Afrihost has the worst level of communication and service I have ever experienced.

I requested on the 15th Dec 2022 for my Huawei router to be collected and exchanged, as it is a Pathetic Router with poor connection coverage and it keeps losing connection.

Afrihost told me that they would collect my router to assess it, I then told them they can't do that and leave me with no router at all.

They then collected mine and dropped off a temporary router, two weeks later I had to follow up only to find out they closed the ticket as according to them the temporary router delivered was my actual replacement router.

I then freaked out via email, whatsapp and telephonically and all they could say is we have escalated it.... it is now 23 Jan 2023 and I am still sitting with the temporary router and get an email saying I must reconfigure my 5GHz and 2.4GHz.... I tell them that this has NOTHING to do with my router being collected and sent for assessment while I have a temporary router with me.

The agent then goes on to say that they will arrange for collection of my router for assessment and that I must pay for the collection.

I got so mad and told the agent to read the history of my ticket, that my router was ALREADY collected and sent for assessment, why would they say they will collect it and charge me!! I have escalated it again for the 10th Time, and am still waiting for my new router.

AFRIHOST SERVICE IS PATHETIC AND SO IS THE HUAWEI ROUTER THEY TRYING TO FORCE EVERYONE TO ACCEPT!!!