Afrihost has not recharged my account with airtime after charging me & the support personnel is very ***********!

<p>Due to recent credit card changes, Afrihost was unable to debit my credit card on the 31st of December 2016. So I updated my card information on the app on the 1st of January, 2017. I noticed though that I have not been credited with my monthly airtime, just the data. But I assumed it was because of the pending payment. Then I received an email from Afrihost on the 2nd that they have been unable to debit my account. So on the 2nd, I made the payment manually. By the end of the day, I still did not have airtime. Then on the 3rd Jan, I checked the app and noticed that the payment successfully went through, but still I had no airtime.</p> <p> </p> <p>So I completed the support request explaining the issue and asking for assistance on how the issue can be resolved. Then I received a response from a support personnel known as "George M" who stated that I need to contact the account department to be assisted further. I responded stating that I do not have the account department contact details, and I am expecting him to forward my request to whichever division / person who will be resolving the issue. He responded again and provided me with the phone number of the account department and that I need to contact them during office hours. His response was very robot-like, void of emotions or apologies for the inconvenience that I am going through just to get what I paid for. I have responded to him that I do not have any airtime so I cannot contact the account department. The whole point of emailing support is so they can help me via email. I don't think it's fair for me to buy extra airtime just to contact the account department, when I am sure the support team has my contact details. So they can easily provide my details to whoever can assist and resolve my issue.</p> <p> </p> <p>It has been 4 days already with no airtime, and I am very unimpressed by this. I see it is easy for Afrihost to contact me when they are unable to get money from me. But it's a mission for me to get what I have paid for.</p> <p> </p> <p>Right now, I am just waiting for my airtime to be provided to me so that I can provide Afrihost with my 1-month cancellation notice. I don't have energy to be dealing with *********** SP, especially in the beginning of a new year.</p> <p> </p> <p>I though Afrihost was going to be different. But I was clearly wrong! Not impressed at all.</p>