CL
Carl L

1 reviews | Active since Jun 2012

31 Jul 2020, 16:17

Afrihost has no payment gateway on their Apps, only when your debit order bounces.

Sent EFT proof of payment to Afrihost on 30 July 2020 since I didn't select the 'immediate payment' option. Why must I foot the bill of immediate payment banking charges when a payment gateway would've solved this? When calling their support line on 31 July 2020 Afrihost was unable to pick up my e-mail both on their support and accounts e-mail addresses. So now we have two problems: Afrihost's e-mail is not working and they don't have payment gateways. In the year 2020 Afrihost's "Award Winning" ClientZone both online and on their app doesn't have a payment gateway for clients to pay their account BEFORE the due date. Only once my debit order has been returned am I able to settle my account. This means that Afrihost is really lacking when it comes to something as basic as a payment gateway which is FREE to setup with companies like PayFast. TELKOM of all companies has managed to do this yet I am supposed to believe that Afrihost is better than Telkom? My bank account is too volatile to setup a debit order and I want to pay my account when I want to and when I know I have money. Why is Afrihost making it so difficult to be in good standing with my account as their client? How long must clients wait for payment gateways to be added when there is no transparency in the form of customer feedback management on platforms like canny.io? I'm going to find out if Axxess has payment gateways on their apps.

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