Afrihost has no Back Up Service. It sucks !

Afrihost back up service is appalling. They no longer offer backup or assistance should one experience a problem. When I call them, the answering service state that they "have had an influx of support calls" (to me that means that their clients are experiencing more than normal technical problems and they can't cope.) I was told to wait 15 minutes. When the countdown reached 1 minute I was so happy but then my call got cut. This happened twice. I then phoned "sales" who I did not have to wait for 15 minutes to have my call answered, a Totally unmotivated individual said that she would put me through to the relevant department. I was so thankful for her assistance until I was told to wait again for another 15 minutes. On the Afrihost Web page, they proudly advertise that any difficulties can be addressed by the following channels. 1. a website to liaise with their support service however it is offline. 2. There is also a Whatsapp feature that is " exlcusive" to Afrihost however "there are no Whatsapp helpers available" 3. I requested a "Call me Back" 9 hours ago that has not happened. I phoned them again this morning , Saturday, being told that their offices are closed and referring me to their wonderful services as I mentioned above but that is not available. I managed to speak to someone in "Sales " which they answered immediately on Thursday Morning. The consultant said a technician will call me to sort out my problem.That was wishful thinking. 3 days later.No response. I was so lucky I was even give a ref. no. 421ANK080120. It appears that Afrihost has gotten rid of all their support staff so it is a disaster dealing with them. My concern is that it is getting worse and I dont know if it is time to change. The problem that I am experiencing is that my fibre line is running at 2.8 mb/s but I am paying for a 10mb/s line. What has happened to the old fashion service ?