Afrihost has dropped the ball-BIG TIME!!

<p>I have been with Afrihost for many years and have been so impressed with their service. The CEO would answer your emails and the staff was quick and efficient.</p> <p>The last few months have proved to be an absolute nightmare. When you try and call them the wait time is most often at least 20-30 minutes. This is worse than Telkom. Their back office often experiences problems, and i have wasted so much time this year holding on for them. many many hours. I have had fibre at home for 3 weeks or so and I paying for a 50 MB line yet only getting 20. They cannot solve and don't respond.</p> <p>My email often crashes as a direct result of something they have done.</p> <p>In fact since Sunday I have not been able to access my email and have not been helped yet.</p> <p>I was on the line for an hour and 40 minutes this morning and the call centre agent promised to phone me back. It's now 5 pm and no call has been received. </p> <p>I am now on hold and have been for 12 minutes and my estimated hold time is still another 20 minutes.</p> <p>I have emailed them literally 10 times and have emailed Gian Visser twice with no success. Who is going to pay for my cellphone calls to them ?</p> <p>There voice system says leave a message and they will call you back. they don't.</p> <p>The system also says you can speak to an agent over live chat. Ha ha, I have logged on over 25 times and have managed to connect to someone live not more than 3 times. The message is that the agents are busy so send an email and they will get back to you. Yes, they do email back, often only after 24 hours and with a solution that never works.</p> <p>What a useless bunch. I am so frustrated, feels like i'm dealing with Telkom.</p> <p>I am going to move from them the first chance i get.</p>