Afrihost has been disappointing

The service from Afrihost has been apalling and disappointing. I've been with them for less than a year but our connection issues happen almost every month. I'm looking at moving to another service provider. Their support is useless as well. From the call centre to the whatsapp chat and call me back requests. If you need to report a recurring issue they ask you for all details from scratch there's no history of these calls logged unless a "ticket" was created. Apparently you would need to email them to create a ticket. I just waited 30 on the minutes phone only to have the consultant cut the call. I'm still waiting for someone to call me between 11:20 - 11:48 today. It's now 12:54. I thought Vodacom was bad but clearly Afrihost is the same. They don't keep a log of the whatsapp chats either. and I've been "helped" by some support technicians who come across as been arrogant. Unfortunately this is not a one time experience. My overall experience with them as been about the same.