Afrihost has been charging me for 2 lines after I phoned and asked for a migration 4 months ago.

I called Afrihost 4 months ago to migrate a line, and I now noticed that my old line has still been active.

Apparently it's my fault that i noticed the billing late even though I phoned about it 2 months ago and 3 months ago and nothing was done and full refunds weren't given.

I only realised now that this 'double' billing has been because even though I requested a line migration, the old one wasnt cancelled.

They are refusing a refund, and there should be proof their side of a requested line migration I made on a call.