Afrihost has become the WORST Service Provider!!!!

I have been a client of Afrihost since their early days. When they just started out, their service was remarkable and possibly the best service provider around at that time.

The service has deteriorated so bad that I hearing the name "Afrihost" is the "Voldemort" of all companies - that who should not be named!!

I used to have a number of services with them and used to use their reseller option to offer domain and hosting services to my clients - their service got so unbearable, I had to stop offering this service, as it almost became a daily struggle. The security is non-existent on this package and the support is even worse. From ALL the issues I have had, I am possibly more experienced with the diagnosis of the problem than the so-called "Support agents" whom may I add, aren't all bad, but I think I have dealt with 2 in the last 5 years who have not given me the run-around and not to mention, either arguing with me upon my detailed requests or do not even read or understand the details I have provided with the issues experienced. They obviously follow trouble shooting steps and cannot technically comprehend the issue I have explained without those steps.

This passed week my emails stopped working - I had not changed any settings nor tampered with anything and it appears that when they have a security breech (such as the phishing issue this passed week) they change items on their system (understandable), however, it always causes issues with my emails and they make me go through all the steps of my email settings EVEN THOUGH I have explained that that is not the issue.

I write detailed queries and provide screenshots, yet, that is ALWAYS overlooked and I have to start again with someone new each time EXPLAINING, that it isn't to do with my settings.

Yesterday, I dealt with Trust M on the WhatsApp line - I explained the whole issue and said that I am not changing my settings, because previously that had caused more issues. She blatantly ignored that and asked me to change my settings!!!!! Then when I refuse has the audacity to say I am not cooperating and cuts the chat! after having spent all the time explaining that I have experienced the issue before and provided detail on what it could be. I then emailed the query and the detail and not wanting to change settings, BECAUSE THE SETTINGS WERE NOT TAMPERED WITH PRIOR TO THE ISSUE OCCURING SO IT CANNOT BE MY SIDE!!! What happens, they ask about settings!!

I have wasted so much time with Afrihost over the last 6 years (which is how long the service has been ******* and continuously getting worse), that if I was paid for that time, I would be well on my way to being a millionaire.

It is such a pitty that a company that was once brilliant with customer service has actually become the worst in my opinion!! I cannot wait to never have to deal with Afrihost again