Afrihost got no time for its customers

Absolutely disgusting sercice from afrihost. Please note message dated 23 November.Good day. "Please note that your account *** that was on a 10 Mbps ADSL has been put into a cancellation pending state. Your line will be migrated back to Telkom at the end of the month (ADSL line kept active). Afrihost." After reassurance by 2 consultant, the last being last night the 30 November that the line will be migrated back to telkom at midnight. We are now being told that the it will only be done in the 31 December. Why does two consultants give us different information and we are told that the supervisor is not in the floor to speak to. VERY UNPROFESSIONAL. VERY FRUSTRATED. NEVER AGAIN. I would rather stick with telkom