AFRIHOST- GONE ARE THE DAYS OF YOUR EXCELLENT CUSTOMER SERVICE

I have now just about had enough with the POOR CUSTOMER SERVICE that I am getting from AFRIHOST. I have had endless problems with my FIBRE SPEEDS since before March 2022. I am paying for a 200Mbps Download and 200 Mbps Upload speed, but we have never gotten those Speeds. We barely get a Speed now that is above 50Mbps. Now they are also running a promotional Speed Upgrade, so I should in fact have a line speed of 500Mbps. I have booked numerous Support Requests, and all they do is ask me to run tests and check connections etc. and forward the screenshots, and that is where it ends. I am sorry but I am not their Technical Support Technician, I am a Paying Customer, and if there is a problem with your Service Delivery that I am paying for every Month, then you come and fix the problem !!! That is why it is called Service Delivery- you Deliver the Service to me the "CUSTOMER", not the other way around. Not once have they sent out a VUMATEL Technician to come and check their installation etc. I went and bought a WI-FI 6 router and everything of R2500 to ensure that the Router is not the problem. The last Support Request: EWZ-***3 I submitted, Akash on the 27th of July 2022, ensured me that the problem was escalated to VUMETEL to have a Technician sort out the line, yet no Technician has ever been to my house ??? and also that he would give me feedback, that also never happened and today the 12th of August 2022, more than two weeks later I yet again Submitted a Support Request because I am still waiting for feedback from Akash. I am totally shocked and flabbergasted by the "Customer Service" I am getting after beeing a Loyal Customer since their beginning stages, but back then their Customer Service was beyond reproach, What Happened AFRIHOST ????? There is nothing wrong with the money I am paying you every month is there???? so why do you not deliver what I am paying you for???? If you payed for a whole bread and they only hand you two slices of bread, what would you do ???? would you be happy with that and come back to the same shop to buy bread again???? then why do you treat your Loyal Customers so Poorly having them pay for Services (A WHOLE BREAD) that you don't care to deliver and expect them just to be happy with it. You should really revise your Current Business Model because what you are doing is a "Recipe for Disaster", because without "Loyal" and"HAPPY" customers, your Business will not Survive much longer. So.... please fix my FIBRE LINE SPEED IMMEDIATELY, because moving to a new "Service Provider" after so many years is really the last thing that I want to do, but by the looks of it and the way that your "Customer Service???" has deteriorated, you might leave me with no other choice, this is... your last chance to fix all my Fibre Problems, the clock is ticking.......!!!