Afrihost going down?

Yesterday the power went out because of a fire at the sub station. Being so used to timeshare with electricity no problem. I started the generator and power was back on in my house. For the first part I had internet, then later on I only had connection without internet. I've just come from two week without internet so I've gone through everything the guys at Afrihost wanted me to do ,that's from restarting re-booting and refreshing both the fiber box as well as the router. eventually I connected directly to my computer but still nothing. So a call to Afrihost was logged and a very intelligent Simpiwe called me. This must be the worst phone voice I've ever heard, I could hardly understand anything this person said, speaking too fast and unclear and definitely not a call center voice. The more I told it that I've had problems before and I've retried everything again without joy, the more It claims that I'm not doing it right and therefore nothing can work. It really ticked me of that this mumbling DoDo could not tell me what is anything was wrong with the fiber. Within five minutes of the power being restored I had full connection with internet again. Personally, I believe that the towers have battery backup and if the power goes out for too long connection will also be affected. So easy to tell the truth and in a clear understandable voice and stop blaming the CUSTOMER for not doing it right.