AFRIHOST GETTING BACK TO ME AFTER 3 YEARS TO CHARGE FOR NO SERVICE?

AFRIHOST WANTING TO CHARGE ME FOR A ROUTER 3 YEARS AFTER I REQUESTED SERVICE AND GOT NOTHING??! 3 years ago I requested service from AfriHost. They sent a router immediatey. After MONTHS of not hearing back, they told me they are not the fibre provider in the area. I then moved to another complex. They took months to respond once again. I then went with another ISP who could assist me in time. Last week, THREE YEARS after my initial request, they have emailed me saying they will now charge me for the router and cancel my fibre order. Its been 3 YEARS. This looks a lot like someone is trying to trying their luck and trying to retrieve money from wherever they can given the COVID situation. why am i being charged for a router when i waited for 3 YEARS FOR AN INSTALLATION?