Afrihost full of lies

I love how Afrihost's first response, when you log a support ticket, is the strong imply that the fault is always at the Client's side. All the years that we have been with Afrihost they always do this, and then the fault is on their side. The kind of ******* client service one puts up with when they do sort out the issue afterwards, but now it's actually boiling my blood, because we have upgraded our fibre line from 10mbps to 50 mbps, but will only get 10mbps....and they had the audacity to debit our bank account for the 50mbps, without actually us having that speed. I've tried numerous times to communicate, and have done exactly what they asked for ito tests on our side, but still they refuse to accept fault on their side. I'll give it 2 or 3 days max, then I will cancel with them and go to someone else, because thankfully in our country we have a lot of ISP options.