AFRIHOST: Frustration with Vumatel's Unresponsiveness and Lack of Resolution

I am writing to express my disappointment with the lack of progress in resolving my ongoing intermittent internet connection issue. While I appreciate Afrihost's efforts, Vumatel's complete lack of cooperation is unacceptable.

I first reported the issue on April 14th. A Vumatel technician was sent out, but did not fix the problem. Since then, I have opened multiple tickets through Afrihost requesting a fibre line replacement, but Vumatel has ignored these requests. My tickets are closed with no resolution and false claims that the issue is fixed.

It has been a week, and Vumatel refuses to provide feedback or send a technician. This lack of service is affecting my ability to work remotely and is forcing me to incur additional expenses for mobile data.

I urge Afrihost to escalate this matter with Vumatel and demand a prompt resolution. I am paying for a service that I am not receiving, and this situation is causing significant inconvenience and financial strain.