Afrihost from top class to totally just pure internet bad

Ok this is my second complaint from another company in 3 months. Honestly I have never had these types of issues before, but cant help but have to post this. Around the 24th November 2017 I ordered Afrihost's fixed wireless double data promotion with a free B315 router. The 55gig bundle. Because of the backlog i had to wait a while for the package to arrive which was fine since they had let you know before hand. When Digital Planet or RAM courier services decided to deliver on a random day I missed delivery once when i was at a work conference. I honestly believe they should let a person know which day they will be delivering. I mean if Takealot can do that, why cant others? That way you can make sure you available. Anyway I rescheduled delivery for the next day and RAM said sure they will. Delivery never came.

Then waited another day. Still didn't. Then I called them to find out whats happening with the package. I was told that its been returned to JHB. I asked why has this been done because I didn't tell anyone to send this back. RAM courier services couldnt answer me. I phoned Afrihost and they told me that they will get them to send me the package back and apologised for the inconvenience. Now I have quite a lot of patient. Not like most people I know and waited again. Nothing happened after a few days. I called Afrihost again. Actually I called Afrihost, Digital Planet and RAM courier services to try and find out what is going on and basically was told by Afrihost the same thing, Digital Planet said its been cancelled when i have not cancelled it, RAM courier service just literally never answers their phone after a while.

So on Thursday (14th December 2017) i receive an invoice for a fixed wireless data package. I called afrihost to find out why am i being charged for something I haven't signed off, activated or even received? They told me it wont be deducted, that their was a glitch on their system. Now this just sounds like standard protocol and not actually someone who knows what is actually happening. They assured me it wont be debited off my account. Guess what? Saturday I was greeted with a debit order from Afrihost. So now the situation is this: I got charged for a device that was never delivered, Never signed off by me, never activated by me, never RICA'd by me. So how on earth do I get Fixed Wireless Data from afrihost when I haven't done anything of this sort? I honestly think this is so bad and i'm now officially boiling at the fact that this happened. A few minutes before writing this Afrihost told me that they see the package shows cancelled and that i have to re-apply for the package, but I lose out on the special they ran. I think that is SO UNFAIR. This as far as i know isnt my fault. All these companies have miss-communicated badly and im the one who loses out. Not just on this special, but my money as well which i work very VERY hard for.

I would HIGHLY appreciate it if my account either gets refunded or they can assure me that they can deliver this fixed wireless package in the next day or two. If they cant do this. Then I want my refund ASAP, then get this fixed wireless package cancelled and Ill start looking at a different ISP because this is just bad.

PS: there was so much back and forth on this issue that i missed out on quite a bit of information. Some being that Afrihost has been bundling a similar issue like mine to fix it, but who do i believe? I get told this and on the other hand I get told other stories. I actually ended up maxing out my call account on me constantly calling all these companies and who would reimburse me for this? No one naturally.

Regards

Faeez Hendricks