Afrihost + Frogfoot, terrible follow up service

Overall experience with Afrihost follow up service has been sub par, as well as the experience with the Fibre provider they are working with Frogfoot.

1. Had placed an order for fibre on the 29th of June 2021 2. Had followed up 9th of July as had not received any feedback or progress on order 3. Was told that Frogfoot could not identify address 4. Submitted email with: POA, Google Maps Link, Name of Complex and additionally my contact details which both Afrihost and Frogfoot should have. (When signing up I provided 2 contact numbers) 5. Was told information would be forwarded to Frogfoot 6. Contacted Afrihost today 16th July 2021 7. Was told Frogfoot had not acknowledged receipt of email

My concern: 1. Why did Afrihost not have a follow up system with Frogfoot 2. Why do I have to follow up in order to get progress 3. Why does neither Afrihost nor Frogfoot contact me directly through any means 4. But I will get debited for the installation fee before anything is done

:) wonderful service