Afrihost Frogfoot saga cost me my job!

Back again!

Over a week ago I lodged a complaint about Frogfoot on hellopeter. I received a call 30 minutes later from a great guy who really went the extra mile, assigned technician who installed a new ONT box within 24 hours and we thought Wow! Now that is service. Ebrahim, you are the MVP of my story. Frogfoot needs more guys like you! Thank you.

Let's continue with the days following the installation of the ONT box: 1. Frogfoot never activated the line. Service ticket after service ticket logged a consultation finally got back to us, just to tell us- the line is active, Afrihost is at fault. Log a call back with them, after 40 min, we're advised that no, frogfoot's line is not active, tickets after tickets frogfoot advises us the fault is not theirs but Afrihost. 4 days of this! Four days!!!!! I need my frogfoot user name to activate Afrihost- Frogfoot says my username doesn't exist. Log a ticket with them. No, you have to get it from Afrihost. Log a call back with Afrihost- no mam, your frogfoot line is not active- they'll provide you with a username. Log a ticket with frogfoot. AFRIHOST IS THE PROBLEM. 40 minutes on the phone with Afrihost- FROGFOOT IS THE PROBLEM. WHAT THE HELL!

I've lost my online teaching job- my income. My way to put food on the table for my family!! And all I get is wait another 24-48h for Frogfoot to get back to you. To tell me what? Afrihost is the problem????

Please! Someone, anyone who can help me? Who can effectively communicate between these companies and get my Internet up and running without the back and forth and more time wasted? My Internet is my income!