Afrihost ***** and security breach

Disturbing service from you Afrihost. The fact that since the 12 of September my client has experienced a crash in emails for days, a crash in their website which is still not up 1 week later, and zero communication from you. In February we requested change of primary ownership following an outsourced marketing agency that opened a domain account with you in my clients name who’s services were then terminated. We followed Afrihosts instructions to change the ownership. Followed up with a telephone call I was told all is in order for the Primary owner, but technical support (me) had not been updated because I did not forward correct documents.

Now, September the emails crash and we find out that the primary ownership was never changed. Please note this is not the first time this has happened. It happen with a legal client I have registered with you, and them and I have this communication on file. However for this case you sent us new instructions which we followed to the dot on 24 September. You did not acknowledge receipt of email or communication for documents received. To date the website remains down and the primary owner of this account who uses a gmail personal email address has access to all the confidential emails through the CPanel as well as banking details of my client. Which is another interesting situation, this is *****, billing my client for a domain with you that she does not even own. What becomes completely unacceptable is the fact that you take no time to communicate or resolve the issue. Right out ignore it.

Another interesting point is that in September, I have the email on file, I got an email from Afrihost to advise I had been added as Technical support. With no instruction from a primary owner, or correct documents on file you added me as a technical support person. But my client who provides all the necessary documents you requested (CK, letterhead, colour ID etc), uses an email address that is on file with the domain registered with you is disregarded. How does your security actually work? Sounds a bit ***** that you would add me, and accept the primary owner as a personal gmail address that is not even associated with the business. This is a big deal for my client.

We have taken the issue up with the bank, Douglas Dale Police station where they are situated, ICASA consumer, Cybercrime SAPS, Bowmans & Deloittes tip offs, and will be reaching out to more investigative journalists. Thank you Afrihost for a month of nothing but frustration, loss of business and breach of security due to your lack of communication.