Afrihost forgets your problems even exist!

I've been trying to get my exchange swapped (with Telkom approval) to fix my faulty line since January 2nd. Afrihost employees NEVER keep tabs on the fault as they promise to, and every time I check in with them for progress I find the fault has been closed by Telkom and the people I spoke to at Afrihost before don't even remember me and think I have a new complaint. I explained to one of them that Telkom closes the fault (regularly) without informing me, and he said I must constantly check the fault status myself and inform Afrihost if it's about to be closed so they can prevent this. I CAN'T DO THIS DUE TO MY FAULTY LINE! Furthermore, I am PAYING AFRIHOST TO MANAGE MY LINE! Why must I check all the time? Shouldn't that be their job???<br> <br> Finally I got hold of someone called Anita who said she would phone me back ASAP with feedback on the fault, and also get their financial department to contact me about reimbur*****t for January, and 3 weeks later I have yet to hear from anyone, and the line still works less than 12 hours a day. Telkom and Afrihost pass the buck to each other eternally, and make false promises in between. SOME SERVICE DELIVERY AT SOME POINT THIS YEAR WOULD BE NICE!