Afrihost Fibre Support is ****!

I have not had internet for days.

Support keep saying that I am connected, I have to diagnose the issue for them. When I ask for evidence that it is in fact working, like a ping, they do not respond.

They keep telling me that its connected, without doing an investigation. When I tell them I am not getting a Public IP from their DHCP Server, they still want me to open active.afrihost.com? How the hell does that compute?