Afrihost Fibre - quick to install, absolutely useless to support.

It is the 10th day that I am without Internet now, I have submitted a support request to fix my Fibre line. Afrihost is full of empty promises, after numerous phone calls, emails, shouting, swearing I don't know what to do anymore. I cannot take anymore of their excuses, the only thing left to do is wait until something happens, they promise 48 hours, it has been 228 hours.

The standard response is "It's been escalated to management Sir, sorry for the inconvenience". Is your management so useless they cannot sort out an out of SLA Support call? And do try and talk to that management it's been escalated to, that's not possible.

And in the meantime my debit order went off as normal, me paying for a service I cannot use. I guess the joke's on me....