Afrihost fibre offline

I entered in agreement with Afrihost in July 2025 and all went well service as outstanding. Since December 2025 my fibre is offline from time to time and the resolve is very slow. At one stage I had to call the fibre provider in Upington to help solve the problem as I did only get switch off you ONT and Router for 10.minutes and let it reset itself. Luckily the fibre provider did not charge me the R600 fee for the call. In January 2026 it happened again and again the response is switch off for 10 minutes and if the problem persist, contact again. I have opened several tickets for my fibre offline fault. Then in February 2026 it is now the second time it happened yesterday 20 February 2026 with the same response. I at last got the response when I got mad they said send the photo of the ONT and then it was escaleted to the fibre provider and their follow up response is they had contacted the fibre provider and after that they gave their maintenance technicians instruction with urgency to resolve the matter and it can take from 2 to 72 hrs. I am working from my internet and will lose 4 days of income, nevertheless the data cost and phone calls to resolve the problem. This is totally unacceptable and I now seek other ISP to take over. This is costing me money to pay for a service that is not working and I have to wait 2 to 72 hours from today Saturday afternoon for my problem to be resolved since yesterday 20 Februsry 2026. You cannot call the offices for customer help as it is not working because it is weekend and is closed, so I have to rely on emails and tickets to be openend. How long would it still take for response and get my fibre working. If you are not able to provide the service you advertise, say it snd we can all move from Afrihost to another provider willing to be online and assist with problems and resolve them in a reasonable time. Teir rating most definately 0 stars