Afrihost Fibre Line Installation Issues

After many years I decided to move away from MWEB due to their uncapped package not sufficient for my requirements. i signed up with Afrihost in Jan 2018.

They advised that I cancel my Mweb subscription when I have an installation date of my new Fibre line - which happened around 10 Feb. Openserve pitched at my house to install the line, just to discover that Afrihost's order to them showed a incorrect street number (my neighbour). They couldn't do the installation because Afrihost had to rectify the issue.

I had to send emails and call them so many times, just to speak to consultants saying my address is correct and that they will "escalate" the matter. Nothing happened for a week. Then another person from Openserve made an appointment to come and do the installation last week - just to discover, again, that the address was still wrong.

Furious and desperate I had to spend more than an hour on the phone to find someone at Afrihost to assist and eventually a lady in ops assisted and said they found the error with the order form (or something like that) and that it has been fixed now.

It is a week later and my contract with MWEB will now expire and there is no sign of Afrihost or Openserve with either the fibre line installation or the modem that is overdue to be delivered for more than a month now.

What a disappointment.

I need urgent action - my Fibre need to be installed this week still together with the modem delivered.