Afrihost fibre is ONLY available on an Afrihost provided router???

Placed order for a fibre package online. Order received order accepted. No specifications about a specific router. We have a router/ONT that is new and able to handle the line speed, and above even...

Received a call from Evotel, saying our line is active , and Afrihost will connect.

After taking it upon myself to make contact with Afrihost, via their "customer friendly" WhatsApp chat line, I communicated with Anna M.

At first she tried her utmost to force me to their router (which I don't need) and treating me like a complete idiot and repeating the same questions tirelessly. I asked for an escalation of this matter various times throughout or 2 1/2 hour chat. Valuable time in my life I'll never be able to recover... I was then told that none of the agents or their managers are able to make outbound calls. Shocking to say the least!

Subsequently got this reply from Tenyiko: However afrihost requires you to have a fibre router as our connection setup does not allow the connection to go through your box. What a load of *******. Then why accept my order? And what makes Afrihost so special that they need an exclusive router? Well done in training your customer service agents on their upsell skills! Probably the only thing they attempt to.do well. After another request for escalation, I was told this would be useless, as the manager will only tell me the exact same thing.

I have logged my concerns, with no reply from Afrihost.

MIA, no help, no support, no communication, even after I informed them that we will need hosting services in the very near future.

Afrihost has just lost future business, because they can't even provide the absolute basics! How do I trust them with the rest?