Afrihost Fibre is NOT Internet Joy ... avoid at all costs

I recently installed fibre at my home and I have not had a pleasant experience. My connection is extremely unstable for a 20/20 line. I have sent numerous emails to their support department and they have just responded with generic copy-paste responses that does not help at all. I approached Vumatel as well and with them, I confirmed the issue is not with them.

Eventually I spoke to a support manager and spent an hour with him on the phone after which the issue was not resolved. I was told that WiFi is unstable at the best of times and should not use it at all ... I was gobsmacked as it is 2018 and why should I be happy with that?

He asked me to connect directly to the router with laptop and change the WiFi channel setting on the router and run speed test ... even though the laptop was the only device connected (seriously??!?!!?). Regardless of the fact that this setting will not affect the speedtest on a laptop connected directly, I had a ping of 99ms and upload of about 1 Mbps. He went on to ask me if I upload big files, if not, 1Mbps upload speed should be fine. I not paying for 1Mbps, I am paying for 20Mbps.

He gave me a Warren and Amy's email addresses to which I sent a nice email explaining my situation but they have not responded three days later. So, now Afrihost wants me to pay R999 for their sub par router if I want to cancel. Please avoid them at all costs, they have lost their perfection they had for years.