Afrihost fibre down every month

I get a fibre outage every month. I contact Afrihost and go through the same process every time. “No I cant access my ONT” etc etc. They then log a ticket with the last mile provider, Century City Connect, who then takes hours to resolve. You cant contact Century City Connect because they only take calls from ISP’s. And Afrihost does not call them, they simply log the ticket. This support process isnt working and yet no one is even trying to change this. Would not recommend Afrihost or ANY other ISP if they make use of Century City Connect