Afrihost Fibre Connectivity

I have used Afrihost before a few years back in Pretoria and I was very satisfied with their service.

I have recently relocated to Mpumalanga and signed up for a fibre package with Afrihost as my service provider on 16 September. I was informed that installation takes up to 5 business as Vodacom has to contact me regarding installation. Unfortunately it took two weeks to get the installation completed. During this time I frequently contacted Afrihost to get an update on how long installation might take/ usually takes, but they could not provide an answer and said it is not in their hands but up to Vodacom.

Since the installation took place on 1 October, I have been trying to set up my fibre connection. I have contacted Afrihost multiple times for assistance, but at the end of the day they keep informing me that the issue is that the line has not yet been provisioned. They informed me that the provisioning of the line takes up to 72 hours. 7 days have passed and I stil have no connectivity as the line is still not provisioned.

Every time I contact Afrihost they inform me that they have logged a ticket or informed some department of the situation, but I still have no connectivity. This is very frustrating as I require the internet to work and study.

Even though Afrihost is very responsive on Whatsapp, I am still not getting the service that I have signed up for.